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Frequently Asked Questions

Sometimes, you have questions, and we have the answers. Here's a list of common ones we get from customers just like you, with answers from the experts here at Elite Spas Northwest.

My hot tub isn't heating / isn't pumping / is losing water. Can you help?

We repair lots of problems with spas and pools. Head over to our repairs page for more information and then contact us about your problem. We'll be glad to help.

I have a faulty spa, but it isn't one of yours. Can you still help?

Of course! It is a routine part of our business.

I want to come to your workshop to get fitted for a custom spa. Do you take walk-ins?

Visits to our workshop can be made by appointment. Fortunately, making an appointment is easy, and our scheduling is flexible. Contact us, and we will gladly communicate with you to arrange your visit.

I see that you repair existing hot tubs, swim spas, and swimming pools. Do you install new swimming pools as well?

We will happily repair an existing swimming pool, but we leave installing new ones to businesses with that as their focus. Our installation expertise works best with hot tubs and swim spas.

Why isn't the pricing on the website exact?

Each job we perform is unique. The materials, time, and labor required for each job varies depending on the individual situations of our customers. Some custom spa installations involve us constructing a brand new deck in which to build the spa, while others involve landscaping or renovation of an existing living space. We will be glad to provide you with a quote after discussing your situation.

Will you build a custom hot tub for me so that it stands freely in a portable box above ground?

Yes, we will build a portable tub if you prefer it. Normally our installations focus on building the tub into a deck, room, or the landscape, but we have created custom portable tubs before.

For the sake of giving you the best experience possible, we do want to make sure you know the potential drawbacks of portable tubs.

A portable tub tends to be noisy due to the pump being squeezed in next to the shell — along with being more difficult to maintain due to the limited space available. Such designs generally require the user to climb up something to get in the tub, which makes accessing it harder, especially for people with physical disabilities.

When we do a built-in hot tub installation, we can strategically place the pump, heater, and filter equipment so that any noise is muffled, allowing the user's experience to be much more relaxing. We can always build the tub with ease of access and maintenance in mind as well. In the long run this improves the experience so much for the user, and makes potential troubleshooting much easier, making it a more attractive option for most than a portable unit.

Service Area

Core Service Area:
Extended Service Area:

Service Outside of these Areas:

We get customers from all over and have methods for dealing with distance, some of which tie in with our crate and ship program.

One common method is for the customer to fly up to the Seattle area and visit us in person. This works especially well for customers already planning on visiting the area for other reasons. We can also arrange to pick you up at the airport if needed. Using this method, you come out to our workshop and go through the Elite Package customization process just like our local customers do. Once we have worked out your installation's specifications, we can either crate and ship it for your local installer to handle or, in some cases, make a special trip to install it ourselves. We have done several far away installations, including in California and even Illinois, but those will need to be negotiated on a case by case basis.

If visiting us in person is too impractical, we can still discuss customization options via phone. Contact us and we will see what we can do for you.

Customer Reviews

"Elite Spas gave us an expert staff member who stayed with us throughout the entire project. This professional could always be reached and really made it easy for us. Simply the friendliest service in the industry."

- Mark T.
Burien, WA

"Elite Spas has been there for us years after we purchased our new hot tub. Our ideas about what we needed changed. They came out and did everything we wanted, with some professional creativity of their own."

- Bill H.
Lynnwood, WA

"Being physically limited, access to the spa was difficult since there wasn't always a family member available to remove the cover. Elite solved the problem by installing an automatic cover. Now, with the push of a button, I can enjoy the spa anytime!"

- Donna E.
Woodinville, WA

"I discovered that Elite would custom fit the jets to my body. They placed the jets exactly where my back always hurts. It's made a great improvement in my overall quality of life."

- Wendell Y.
Whidbey Island, WA

"My toughest decision was whether to get the hot tub or the swim spa. I love to work out but hate scheduling my time around public pool hours. I chose the swim spa and love it...it's the ultimate combination of both hot tub and swimming pool."

- Reggie W.
Tacoma, WA

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